Our Complaints Process
We are committed to providing a quality service to all our customers by working in an open and accountable way. If our service ever falls below the standard that you’d expect, please contact us and we’ll do our very best to resolve the matter as soon as possible. You can get in touch in the following
ways:
Email: compliance@bennettchristmas.com
Telephone: 01444 810 088 (opening hours Monday–Friday 9.00am–5.00pm)
Post:
Complaints Manager
1 Oak House,Woodlands Court,
Albert Drive,
Burgess Hill,
West Sussex,
RH15 9TN
If you make a complaint and it can’t be resolved immediately or by the end of the third business day after it was received, we will formally acknowledge your complaint in writing within five business days.
We will fully investigate your complaint using all of the information available to us and address your concerns in full as quickly as we can. Usually we will be able to provide our final response to your
complaint within eight weeks. Sometimes it can take us a little longer to investigate your concerns and if it does, we’ll write to you to explain our progress and let you know when you can expect to receive
our final decision.
If we fail to provide you with a final response within eight weeks of the initial date of your complaint or if you’re not satisfied with our response, you may refer the dispute to the Financial Ombudsman
at:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Tel: 0300 123 9123
Email: compliance@bennettchristmas.com
Contact: Stuart Chillcott
Tel: 01444 810 088
